Search the IBA site

Chronological Listing of Updates

Home
Up
Missing a Prediction

IBA Update 26 Jan 04 -- Does Gillette Have a Winner?

On 15 January 2004, Gillette introduced its newest men’s razor, the M3 Power. A battery-powered motor in the handle vibrates the razor. According to Gillette, this vibration, combined with newly designed blades, will provide the best shave available when the product launches in May, 2004.

Peter Hoffman, the President of Gillette’s Blades and Razors division, noted:

"M3Power is clearly the world's best shaving system. Consumer testing, conducted according to the industry's most rigorous standards, concluded that M3Power is preferred overall and on every one of the 68 shaving attributes that were tested, including closeness, comfort, efficiency, safety and less irritation" (my italics).

Gillette’s battery powered razor was inspired in part by the success of the SpinBrush, Procter & Gamble’s battery powered toothbrush, according to reports in both Business Week and The New York Times.

But when we compare the core attributes of each product according to the four factor model, we can see that these innovations are fundamentally different.

Procter & Gamble’s SpinBrush

Gillette’s M3 Power Razor

 

True, both products share a battery-powered motor. But their positioning in terms of motivation to buy and ease of use are very different. P&G buyers are getting an adequate electric toothbrush at a low price. Gillette M3 Power buyers will be getting the most advanced shaving system in the world, and they will be paying a premium.

The SpinBrush is not the first electric toothbrush, but it is the first priced under $5.00. As a result, there’s very little customer education required. If a customer has used an electric toothbrush before, she will be quite comfortable with a SpinBrush.

The M3 Power’s purchase motivation is based on performance. This is the Ferrari of razors – high performance at high prices for a customer who cares a lot about the closeness and comfort of his shave. The product is priced at a 67% premium over Gillette’s current top of the line M3 Turbo. The M3 Power requires batteries and requires some change in habits from the customer, and these features, as well as the higher price, raise the barriers to purchase.

Does Gillette Have a Winner?

The results of the four factor model make me doubt that this product will be a winner for Gillette.

My concern comes from the mismatch between size of market and motivation to buy. The M3 Power is a specialty product. Gillette will have a hard time selling the Ferrari of its product line to the mass market.

Regardless of the product’s eventual success or demise, the launch of the M3 Power helps Gillette compete against Schick. Schick’s razor sales rose 149% in the US last year, while Gillette’s sales declined 13%, according to market researcher Information Resources Incorporated.

While the M3 Power may not be Gillette’s hit of the year, having the product in distribution makes it much harder for Schick to take a shot with its own new product launch. So, at the least, it will slow Schick down.

Still, it’s always better to have a winner.

More information:

Gillette’s web site: www.gillette.com

Press release of 15 Jan announcing the Mach3Power: http://phx.corporate-ir.net/phoenix.zhtml?c=106746&p=irol-newsArticleProduct&t=Regular&id=484999

Business Week Article on the M3 Power Launch: http://www.businessweek.com/@@@5rD1GQQggjeyAwA/premium/content/04_04/b3867055.htm?se=1

Spinbrush story in business week: http://www.businessweek.com/@@0InRsIUQSCSaLRAA/magazine/content/02_32/b3795072.htm

In a related context, HBS Professor Clay Christensen has written on the widespread practice of "overdelivering" features to existing customers. Here’s a link to an interview with Clay at Harvard’s Working Knowledge: http://hbsworkingknowledge.hbs.edu/item.jhtml?id=3437&t=special_reports

Here’s a link to the Ferrari web site: www.ferrari.com

In the spirit of full disclosure … I use an electric razor.

 

Creative Commons License

All content on this site licensed under a Creative Commons License.